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| James G. Scott, Ford Plantation |
“Touchrate is the best investment we have made to evaluate customer satisfaction. With real-time feedback and reporting, we now have a clear understanding of a customer’s experience and an ability to trigger alerts to ensure no member ever leaves our facilities dissatisfied. With Touchrate, we‘ve created a culture of ongoing assessment and improvement, monitoring our member’s perceptions and ensuring our services are living up to their high expectations.
At the end of the day, we serve 3,600 members and guests a month, not a handful of mystery shoppers. Every single one of them is valuable and deserves to have an ongoing dialogue with our management team. Touchrate makes this easy, actionable and affordable. I strongly recommend the Touchrate solution and would rate them
a 5 out of 5!” |
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| Renaud Peters, Courtesy Toyota |
“At Courtesy Toyota, gathering a customer’s feedback is one of the most important tools to help build our business and overall CSI performance. Prior to deploying the Touchrate solution, we relied on costly paper and phone surveys that would take several weeks to process.
With Touchrate, our management team was able to identify trends by the end of the first week and was amazed by the immediate increase in response rates – multiplying the number of responses 15 times over prior levels. In particular, the quality and speed of the data provided an edge with service recovery efforts and the management of employees.” |
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| Keith Smith, Ice Factory |
"Touchrate helps us gather information at a rate that wasn’t feasible with our traditional paper methods. In the sports and entertainment industry, that’s a critical difference. The cycle time from gathering data, analyzing results and shaping our operational and marketing efforts has been reduced to minutes, not weeks. And as a result, we’re making better, smarter decisions including some major improvements in our staffing and coaching programs.
With Touchrate’s reporting tools, it’s never been easier to create sophisticated reports with a few clicks of the mouse, update information as new survey data comes online, and administer the data to team leaders to ensure we deliver an exceptional customer experience.” |
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| Bryan D. Keith, Mio Fratello |
“We’re a new restaurant concept and have a keen interest in knowing what our customers think, before they walk out the front door. Touchrate’s technology has allowed us to rethink the way we evaluate feedback and delivered more than 200 surveys within the first 5 days of being installed.
For us, the most impressive feature is its real-time reporting interface, which made it simple for us to quickly understand the way our customers think and to adjust our business to best accommodate their needs. They absolutely love the touchscreen concept, and we’re grateful to have the right tool to drive customer satisfaction to new levels." |
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| John J. Dwyer - Beltway Title and Abstract, Inc. |
| “I found Touchrate to be one of the best programs to capture the voice of the customer. For our dynamic business environment, we were searching for a scalable, mobile survey tool that would help us enhance our customer loyalty, marketing and referral programs – at both industry events and in our offices – and were highly impressed with Touchrate’s adaptability. It’s definitely one of the most effective and efficient ways to manage customer feedback and an enormous time-saver during the data collection and analysis process. " |
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| Dr. Ivan Castro, Private Health MD |
| “With Touchrate, we received more survey responses in one week than in a month with traditional paper surveys! The system is so appealing, we don’t even have to ask our clients to take the survey; they’re drawn to it.” |
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| Julie Emmer - Seminole Behavioral Healthcare |
| “Touchrate has assisted Seminole Behavioral Healthcare in increasing our Fernwood Center adult outpatient medical surveys from 10 per quarter to over 270 responses in the first seven weeks.” |
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