Touchrate - A better way to capture meaningful feedback and build a consumer culture of lifetime loyalty

Our Beliefs

In a world consumed by marketing noise and impatient attention spans, we believe captivating experiences drive loyalty.
In a world driven by extraordinary technological advancement, we believe human behavior is the most influential force of change.
In a world of globalization and increasing competition, we believe it takes insight and imagination to win market share.
In a world based on social media and the word-of-mouth promoter, we believe in the power of an enthusiastic customer.
In a world where service levels are being challenged by economic factors, we believe every touch point matters.

Achieving Customer Service Synergy

With customer service being such a pivotal competitive advantage in today’s marketplace, we asked ourselves at Touchrate if there was a better way to deliver meaningful information and build a consumer culture of lifetime loyalty.

How can we simplify and enrich the in-store experience? Capture the voice of the customer better, cheaper, faster? And deliver vital business intelligence to drive satisfaction, retention and bottom-line value?

The result is a compelling interactive program that employs the most innovative touchscreen technology, with a highly-adaptable platform to meet the unique needs of your business. Hands-on services and survey programs ensure you captivate customers at each and every touch point, complemented by a depth of Touchrate expertise to guarantee your solution is implemented and optimized by the best in the business.